![]() Facts labels are "designed to be attractive" to the consumer, especially at the 1,000 KWH number, but interest rate breakpoints matter. ![]() Plan pricing is always buyer beware, always verify the facts labels for companies being considered, before purchasing. But wait, that's not all, they then immediately sent out a disconnect notice and charged me another $10 for that.Īlthough I think their fee charges are excessive and redundant, I think that their immediate threats to have your power shut off within a week or two are over the top, especially when they have all of your past perfect payment records. Being pissed off at the time, I didn't pay at that time and knew that I would incur the $4.17 late fee. The representative indicated that I could pay the bill, but even though there would be a zero balance I would still get an auto-pay bill that I knew would be rejected and have to pay their refused payment fee of $35. When I knew that I had insufficient funds in my auto-pay banking account on record with them, I called their customer service BEFORE the due date to pay the bill from another account that I have. I've been a customer for nearly two years now, never a missed payment. That’s breach of contract and theft and they will get away with it, as usual. Being Loyal clearly translates into Being stupid. I will check around every six month and if I find a better rate for Phone, electric or car insurance I will switch. This is the end for me to ever becoming a loyal customer to any service provider. some customers and make some extra pocket change. My Guess is that Infuse Energy is out of business and while on the way out anyways. I never heard or of that company and they sure enough seem it unnecessary to introduce them self nor explain what this is about. After paying more than double of the regular Rate I finally switched energy provider and now received a Billing Statement from a company in Dallas for almost $ 500.00 which also includes an early determination fee of $120.00. Infuse Energy, fraudulently overcharged me the last 3 Month by not recognizing the rate as shown in the Plan but instead kept the account on a month to month base and also labeled my accounts as not active for the past 3 month.
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